How are we doing
Patients praised Gateshead Health staff and awarded them with top ratings for patient care, in the latest results of a national survey.
The Adult Inpatient Survey is produced annually by the Care Quality Commission (CQC), which monitor, regulates and inspects health and social care services in England.
The latest information is based on feedback from people who spent time as hospital inpatient during July 2019.
Gateshead Health NHS Foundation Trust received excellent results, highlighting that 98% of patients felt they were treated with dignity and respect, while 98% had confidence and trust in their doctors.
Gateshead was also rated higher than the national average of other NHS Trusts in England in several key areas, including:
- The hospital and ward: Gateshead was praised for the cleanliness of wards, as well as the care given by non-clinical staff
- Confidence and trust in the nursing staff
- Emotional support from staff, levels of privacy, and the teamwork of staff
Hilary Lloyd, director of nursing and midwifery at Gateshead Health NHS Foundation Trust, said the trust was extremely pleased with these results, which stood as a testament to the hard work of staff.
The trust uses its survey results to celebrate what has been done well and to work on improving areas where patients have expressed a need to.
QE Gateshead is committed to giving patients the very best experience and the board of directors and governors will continually assess where we can do better.