Accessibility statement for qegateshead.nhs.uk
This accessibility statement applies to this website.
This website is run by Gateshead Health NHS Foundation Trust. We want as many people as possible to be able to use this website. For example, that means you should be able to:
- Change colours, contrast levels and fonts
- Zoom in up to 300% without the text spilling off the screen
- Navigate most of the website using just a keyboard
- Navigate most of the website using speech recognition software
- Listen to most of the website using a screen reader
We’ve also made the website text as simple as possible to understand. AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is
We know some parts of this website are not fully accessible:
- Some PDF and Word documents are not fully accessible
- Some of our videos do not include transcripts
Feedback and contact information
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please email [email protected].
We’ll consider your request and get back to you in 7 days.
If you cannot view the map on our ‘contact us’ page, call or email us for directions.
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please email [email protected].
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Contacting us by phone or visiting us in person
We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.
Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.
Technical information about this website’s accessibility
Gateshead Health NHS Foundation Trust is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to ‘the non-compliances and exemptions’ listed below.
The content listed below is non-accessible for the following reasons.
Non-compliance with the accessibility regulations
Some of our PDF and Word documents do not meet the required accessibility standards. If you require a PDF or a Word document in an accessible format such as large print, easy read, audio recording or braille, please email [email protected]. These documents do not meet the following success criterion:
- 1.3.1 Info and relationships
- 1.4.3 Contrast (Minimum)
- 1.4.5 Images of text
- 1.4.12 Text spacing
- 2.4.6 Headings and labels
Some videos across the site are without any captions and transcripts. However, we’re in the process of going through our video clips and have included the option of having captions on through YouTube, and are including transcripts where we can.
- 1.1.1 Non-text content
- 1.2.2 Captions (Prerecorded)
- 1.2.5 Audio Descriptions (Prerecorded)
Content that’s not within the scope of the accessibility regulations
PDF and Word documents
Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. We are planning to either fix these or replace them with accessible HTML pages.
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.
Any new PDFs or Word documents we publish will meet accessibility standards.
What we’re doing to improve our accessibility
We are aware that there are still some changes that need to be made to the website and we will look to do these over the coming months.
Preparation of this accessibility statement
This statement was prepared on 8 April 2022. It was last reviewed on 8 April 2022.
A full audit is underway and is being carried out by a trusted agency.
We will test:
- Our main website platform
- A selection of content pages, service and resources from across the site
We will publish our full audit here once it has been completed.