About the service
Our team of specialist nurses are trained to offer individuals with bladder and bowel problems support and advice.
Following referral to the service, patients will receive a comprehensive bladder and bowel assessment. This will be carried out by a specialist nurse with a treatment programme tailored to suit individual needs. You may then be seen in a clinic for a more in-depth consultation and examination. Patients will be seen at home where appropriate.
Services we offer
We provide a bladder and bowel service for both adults.
Opening hours
The bladder and bowel services are based within the community and operates Monday – Friday between 8:30am – 4:30pm.
Current Expected Waiting Times
We strive to see everyone who is referred to us in a timely manner. We prioritise our appointments on clinical need and risk, so some people will wait longer than others. Current waiting times for this service are updated here on a regular basis.
Currently you can expect to wait no longer than 9 weeks for an initial appointment [updated 15/01/2025].
Our Team
What People Say About This Service
‘The team are very friendly, they know their stuff. Very knowledgeable. They make you feel comfortable and are very caring.’
‘Excellent information given in a very friendly relaxing way.’
‘They explained everything I needed to know. Really supportive and helped me with bowel management.’
‘The nurse listened to me. She explained the exercises really well. Gave me information (verbal plus written) lovely, pleasant manner. Very approachable.’
‘Sorted my problem very quickly. I’m very grateful.’‘Received excellent care and advice. Resolved many problems I was experiencing. I am feeling much more confident.’
‘Lovely staff who are all very helpful. The nurse really listened; she is wonderful.’
Cancelling an Appointment
- If you need to cancel or rearrange an appointment, please call the service as soon as possible on 0191 445 8417 between 8:30am and 4:30pm.
- Cancelling unwanted appointments means we may be able to offer an appointment to someone else who is waiting
Resources
Bladder and Bowel Specialist Service patient leaflet
About Your Medical Records:
This service shares information with GP’s and other health care professionals to ensure that you receive appropriate care. If you do not wish to have your clinical information shared then please inform the clinician at your appointment. Gateshead Health NHS Foundation Trust is a part of the Great North Care Record. This means we make information we record about you available electronically on the Great North Care Record. Health and care staff from other organisations in the North East and North Cumbria who are involved in your care can then access this information. It helps us make your care better and safer. If you want to find out more about the Great North Care Record, or have any concerns; visit the website www.greatnorthcarerecord.org.uk, email [email protected] or call the helpline on 0344 811 9587 (open Monday – Friday 9am – 5pm).