Car parking

Parking fees for Queen Elizabeth and Bensham hospitals

Car park locations at the QE Hospital

Car park 1 is for:

• Main Entrance
• Main outpatients (including fracture clinic)
• Children’s outpatients (opposite main outpatients)
• X-Ray/Ultrasound/CT/Radiology
• Breast screening and MRI scanning (car park 1 or 2)
• Accident and Emergency
• Emergency Care Centre (ECC)
• Emergency Care Assessment Unit 
• Children’s short stay unit/outpatients 
• Ambulatory care 
• Frailty – ward 1 
• Short stay – ward 2

Car park 2 is for:

• Maternity and women’s health
• Physiotherapy
• Ear, nose throat and audiology
• Bowel screening
• Breast screening and MRI scanning (car park 1 or 2)
• Trust HQ
• Ward 4
• Outpatients (Windy Nook)

Car park 3 is for:

• Tranwell Unit
• Cragside
• Sunniside
• Outpatients (Tranwell)
• Chemotherapy (Tranwell)

Car park outside Jubilee:

• Peter Smith surgery centre
• Jubilee wing (including wards 21 and 22)
• Jubilee day hospital/DEXA scanner
• Critical Care
• Cardiology
• Chemotherapy
• Gateshead Fertility Unit

Parkingeye

Management company Parkingeye provides and manages a new digitised payment system for car parking across the Queen Elizabeth Hospital and Bensham Hospital.

Important information for Blue Badge Holders

To get free parking, Blue Badge Holders must type their vehicle registration number into a terminal at the reception area.

Appeals and complaints procedure

Gateshead Health NHS Foundation Trust cannot request Parking Charge Notices to be cancelled. You must appeal directly to Parkingeye, following the steps set out on the Parking Charge Notice. 

All appeals and complaints to Parkingeye must be made in writing and should be forwarded to the address below or submitted online. 

All appeals must be received within 28 days from the date of their initial correspondence. 

Please include any evidence and as much information as possible.

If your appeal is unsuccessful, you will be advised in writing and you will also be provided with details of the Independent Appeals Service (POPLA), their contact details and a unique appeal reference number.

Key benefits of the Parkingeye system

• The design and interface of the new kiosks makes it much easier for patients and visitors to use the kiosks and pay for parking.
• There are now more options for visitors to pay including coins, notes, chip & pin and contactless, as well as Parkingeye’s good2go cashless payment solution. The kiosks will also give change.
• There will be 19” touch screens for improved user experience and the ability to find a vehicle in real-time.
• Full integration with Automatic Number Plate Recognition system to provide vehicle look-up during the payment process.
• The new kiosks will be easier to use for all patients and visitors, giving a clear on-exit payment method and will help to ensure the car park is properly managed for patients and visitors.

The new parking solution simplifies how patients and visitors will pay for parking and stops any confusion about not paying the correct tariff.  For vehicles parked for less than 30 minutes, the screen will tell the driver that there is no car parking tariff to pay and they should leave the hospital site.

Patients and visitors should follow the guidance below to use the new car parking system:

• Arrive in the car park and find a space
• Attend your appointment/visit
• When you are ready to leave, go to one of the kiosks which are immediately outside of the hospital entrances
• Enter your full vehicle registration number into the kiosk
• Select the photo of your vehicle
• Make payment
• Return to your vehicle and leave the hospital site 

The new system also includes a new online payment option – good2go.  New users will be able to register for car parking up to 24 hours after visiting the hospital.  For all users choosing this option, they will receive free car parking for their first visit.  For further visits, the system will identify that the motorist and their parking tariff will automatically be deducted on each visit where they stay longer than 30 minutes.

Drop off areas at the QE Hospital

Drop off areas are located at A&E, Maternity, The surgery centre, and the jubilee wing. These areas have a maximum of 10 minute waiting time.

There is complimentary emergency parking for partners of mums-to-be outside our maternity unit. Please see your midwife for more details.

Areas for motorbikes to park

• Car park 1 – on the right-hand side as you enter (not designated as a motorbike but is a smaller bay)
• Opposite car park 2 – bay marked for motorbikes