The Patient Advice and Liaison Service (PALS) offers confidential advice, support and information on health-related matters. The team provide a point of contact for patients, their families and their carers. They also listen to patients’ questions, suggestions and feedback.
If you would like to make a formal complaint please contact the complaints department
Before contacting the PALS team, visit our contact us page to be directed through the best route.
What PALS service offers
- Advice and support for patients, their families and carers
- Provide information on NHS services to help you make choices
- Listen to your questions, suggestions, concerns and compliments
- Help sort out problems quickly on your behalf
- Guide you through the different services available in the NHS
Service contact details
PALS Manager,
Gateshead Health NHS Foundation Trust,
Queen Elizabeth Hospital,
Sheriff Hill,
Gateshead,
NE9 6SX
Monday to Friday
–
View the PALS information leaflet
Where are we located?
PALS is located in the orange zone of the hospital.
Download a map of the QE Hospital Contact our complaints team