Concerns and complaints

Our complaints process helps us understand what went wrong, respond to your concerns and learn from your experience to improve our services.

If something has gone wrong or you are unhappy with your care, please tell us.

If you have a concern or would like help sorting out a problem, our Patient Advice and Liaison Service (PALS) can help. They can listen to your concerns, give advice and work with the service involved to try to resolve the issue.

If you want us to formally investigate what happened and provide you with a formal response, you can make a complaint.

Get help with a concern or make a complaint