Rapid Response Team

The rapid response team provides timely support for patients at home to prevent deterioration in health and well-being promoting independence and avoiding the need for hospital or long-term care.

About the service

We are a team of skilled nursing, occupational therapy, and physiotherapy staff. We provide intervention at home and have a single point of contact to deal with referrals and enquiries to the team. Referrals are dealt with as soon as possible, ensuring that the right services are identified according to patients’ needs. The service can be accessed by patients, relatives carers, and professionals for anyone experiencing physical health problems over the age of 18 and registered with a Gateshead GP.

The team works in partnership with local agencies and services aiming to effectively coordinate care.

Services we offer

Within our team we provide nursing intervention for:

  • Acute minor illness or injury
  • Administration of intravenous antibiotics

During the night we offer:

  • Planned and palliative nursing care
  • Offering support for those with an illness that cannot be cured and require additional overnight intervention and symptom management support

We also provide: 

  • Occupational therapy
  • Physiotherapy working with people with physical health problems to promote independence in everyday life
  • Helping patients achieve goals and manage daily activities safely and independently
  • We also provide short-term rehabilitation support.

How to contact the service


Telephone 0191 445 8400
24 hours a day, 7 days a week

Please contact the Rapid Response team via the single point of contact which is on 0191 445 8400. This is available 24 hours a day, 7 days a week.

No other contact numbers should be used to get in touch with Rapid Response.

The rapid response team

Rapid Response Team Transcript

Gateshead’s Rapid Response team is available 24 hours a day, 365 days a year.

The number to reach us is 01914458400.

The team is located in Bensham and provides a service for all adults aged 18 and over with physical health problems, who are registered with a Gateshead GP. This includes people who live in care homes.

The rapid response team is made up of skilled nurses, occupational therapists, physiotherapists and rehabilitation assistants.

Anyone can refer with patient consent, including patients and relatives.

Providing details about the patient and their current problem will enable the team to triage the problem, allocate it to the best professional to complete the assessment at home, and give an estimated response time.

If the complaint is not suitable for our service, we can signpost you to an alternative service.

Our service aims to provide a two hour rapid response to patients in a crisis at home, to prevent hospital admission.

We also provide a two day response time for people requiring rehabilitation.

Our aim is to prevent deterioration in people with health and wellbeing needs, as well as supporting early discharge from hospital.

We provide assessment and intervention of acute minor illnesses or new injuries.

This includes new or exacerbated conditions and administration of intravenous antibiotics.

We also work to promote independence for those with physical health problems by completing a functional assessment, and supporting individuals to achieve their goals.

Between 8 p.m, and 8 a.m, we also take referrals for care that would normally be completed by district nurses during the day,
including palliative nursing care, symptom control and support.

The common problems we often support with are: new confusion, respiratory infections and exacerbations, urinary retention and infections, skin and joint infections, unplanned wound care, diarrhoea or constipation, falls, abdominal pain, unplanned catheter complications, functional decline in mobility or daily tasks.

Unfortunately, we are unable to support people that are acutely unwell or injured, requiring emergency care intervention, complex tests, or those in need of a specialist mental health team.

Call handlers will direct you to the most appropriate service.

Once our initial assessment is complete, we will devise an agreed, patient centered treatment plan.
The team may remain involved for monitoring or rehabilitation.

They may also signpost to other services including escalation to hospital if required.

Thanks for listening