What is Call for Concern
At Gateshead Health we are dedicated to ensuring that our patients receive high-quality, safe and effective care. We understand that you know yourself or your loved one better than anyone. You may notice small changes before we do, and these changes could be early waring signs of deterioration.
We have introduced Call for Concern to help detect any unexpected signs of deterioration early. If you are worried or concerned you or your loved one’s condition is getting worse, please speak to the team looking after you or your loved one.
If you are still worried and feel that the team looking after you or your loved one is not dealing with your concerns, please contact Call for Concern. Call for Concern gives you the right to ask for a rapid review if you’re worried you or your loved one is getting worse.
How to contact Call for Concern
Call for Concern operates 24 hours a day, 7 days a week. Please call 0191 445 6391 and ask for Call for Concern. This will connect you to a member of our Deteriorating Patient Team – DART. DART are a team of highly trained nurses who specialise in caring for our most unwell patients.
Alongside the team caring for you or your loved one, they will work with you to arrange further review, and any other additional treatment required.
If the team are busy with a patient, please leave a message and someone will return your call at the earliest opportunity.
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