At Gateshead Health NHS Foundation Trust, we are always working to improve the care and service we provide. Your feedback is vital to us, and we are delighted to share some key findings from the most recent Adult Inpatient Experience Survey, carried out by Picker.
Key themes
The survey explored inpatient experience across:
- Admission and hospital stay
- Interaction with doctors and nurses
- Care and treatment
- Discharge and post-hospital support
- Overall experience
The survey, which was completed by 530 of who stayed in our hospital between January and April 2025, revealed many positive highlights. A fantastic 85% of our patients rated their overall experience at 7 out of 10 or more. This is a testament to the hard work and dedication of our staff.
We are particularly proud that 98% of patients said they were treated with respect and dignity, and the same percentage reported they had confidence and trust in our doctors.
We’re also pleased to see significant improvements in key areas compared to the previous year. For example, 89% of patients said they got enough help from staff to eat meals, an improvement from 81% last year. Additionally, 87% of patients said they received enough support from health or social care professionals after discharge.
While we are encouraged by these results, we also know there are areas where we can do better. The report helps us pinpoint these opportunities for improvement, such as providing more information to patients when they are moved to a different ward at night and improving the availability of food outside of mealtimes. We are committed to addressing these and other areas to ensure every patient has the best possible experience.
Your voice helps us get it right, and we thank everyone who took the time to share their thoughts. We are dedicated to listening to your feedback and using it to guide our ongoing improvements.